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Microsoft outage: important information for visitors of the Netherlands - Greece match

KNVB Media
KNVB Media
Yesterday, 14:45

Foto: KNVB Media

Due to a current technical issue at Microsoft, some fans may be experiencing problems accessing their tickets or parking tickets for tonight’s Netherlands v Greece match. The issue may also affect users’ ability to log in to the KNVB Oranje app.

Update: the technical fault appears to be easing. Before you set off for the stadium, please check whether you can now access your ticket(s). If not, read below to find out what this means for you.

What does this mean for you?

The technical fault may have consequences in the following situations:

  • Tickets and parking tickets via email: Have you received your tickets or parking tickets as a PDF via a Microsoft email account (such as Outlook or Hotmail)? If so, you may currently be unable to open this email.
  • Logging in to the KNVB Oranje app: Are you using a Microsoft email address for your KNVB ID and are you unable to log in to the app? If so, you may not be receiving emails for two-factor authentication (MFA) or to reset your password. As a result, you may be unable to access your tickets in the app.

What can you do?

Are you experiencing any of the problems listed above? If so, please take a look at our frequently asked questions. Here you’ll find more information about the various situations and what you can do to still gain access to your (parking) tickets.

Check the frequently asked questions about the Microsoft outage

We advise all visitors to check well in advance of their departure that their tickets and any parking tickets are accessible.

FAQ 

 

What does the Microsoft outage mean for spectators at the Netherlands v Greece match?

Due to a technical issue at Microsoft, some supporters are currently unable to receive emails or open emails and attachments they have previously received. This may affect your ability to open (parking) tickets and log in to the KNVB Oranje app.
 
Are you going to the Netherlands v Greece match tonight? If so, please check well in advance of your departure that you can access your tickets. Below you can read what to do if you experience any problems.

 

Who might experience problems as a result of the disruption?

Have you received your ticket(s) by email? The disruption may affect you if you use a Microsoft email address, such as Outlook, Hotmail, Live or MSN. Business email addresses that use Microsoft services may also be affected.

This is particularly relevant if:

  • You have received (parking) tickets as PDF files via email and are unable to open them.
  • Your KNVB ID is linked to an affected email address and you need a verification code to log in.
  • You want to reset your password but have not received the reset link.
 

I’m already logged in to the KNVB Oranje app. Can I still use my tickets?

Yes, have you already logged in to the KNVB Oranje app? If so, you can simply use your ticket(s).

 

I can’t log in to the KNVB Oranje app because I’m not receiving a verification code. What should I do?

Due to the Microsoft outage, you may not receive the verification code required to log in.
We are currently looking into ways to ensure supporters can still access their tickets.

 

I’ve forgotten my password for my KNVB ID and haven’t received a recovery link. What should I do?

Due to the Microsoft outage, you may not receive the email to reset your password.
Are you having trouble logging in? If so, please arrive at the stadium well in advance and report to the service desk. Our staff will see how they can help you.

Opening hours: from 4.30 pm

 

Can I still transfer my tickets to someone else?

Forwards of tickets are currently temporarily unavailable. This is to prevent tickets from being forwarded to email addresses that may be unreachable due to the technical fault.
 
Do you have multiple tickets in your account?
Swipe your tickets at the scanner to let your group members in.

 

I’ve received my (parking) ticket as a PDF, but I can’t open it. What should I do?

Before you set off for the stadium, check whether you can open your parking ticket. If you can’t do this yet, please get in touch with us.

 

Who should I contact if I can’t open my tickets?

Are you having trouble opening your tickets or logging in to the KNVB Oranje app? If so, please check the scenarios listed above first. Still having trouble? Please report to the stadium’s service desk well in advance.

Opening hours: from 4.30 pm

 

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